Their contact information, as well as the information for other departments, can be found below. Enter your search term here... Search New support ticket . Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. View all Products; Solar Panels. Solar Applications. Despite many calls to customer service, I still don't have everything. After 5 years they should output more than 95% of the rated power, after 10 years it is 90% and 25 years it is 80%. They told me it would cost an extra $100 to ship USPS. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. English. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket . If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. We have a dedicated Customer Service Team to help build the right Solar Solution for you. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. Any modified products received will be returned to you at your expense. Read honest and unbiased product reviews from our users. When tracking that USPS number it states that it has never left the shipper's location. FREE SHIPPING! To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Renogy loves to hear from and support our customers. Their contact information, as well as the information for … How can we help you today? With these disconnected the batteries still would not charge. Shop for solar power products and accessories to complete your solar power system. View all Solar Panels; Rigid Solar Panels Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. With these disconnected the batteries still would not charge. Whereas our charge controllers have an operating temperature of -35°C to 55°C. Orders over $200 may require a signature. Want to get started with solar but don't know how? Login Sign up. View all Products; Solar Panels. I have been trying to contact them for 2 weeks!!!!! Read honest and unbiased product reviews from our users. Update the content in the field you'd like to change. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. For International Orders:Processing time can take between 3-5 business days. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. The panel includes MC4 leads that extend from the junction box affixed to the back. Exclusions may apply See Details. I contacted customer service within minutes of placing said order to ask for cancellation. Item model number 120-cell for Off-Grid On-Grid Customer Reviews: 3.7 out of 5 stars 3 ratings. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. Find helpful customer reviews and review ratings for Renogy 100 Watts 12 Volts Monocrystalline Solar Starter Kit at Amazon.com. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. Customer Center; Solution home Enter your search term here... Search Knowledge base. We recommend storing and securing the charge controller in a well ventilated dry space. Customer Center; Solution home; FAQ; FAQs; Enter your search term here... Search Changing account details Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 10:05 AM. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. 5.0 out of 5 stars Best Sellers Rank #243,738 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #700 in Solar Panels: Warranty & Support Manufacturer’s warranty can be requested from customer service. They were more than happy to answer any questions I asked. No contact and it now Sept 11th. For convenience, this kit also consists of eight sets mounting Z-Brackets, branch connectors, one 20ft 10AWG MC4 Adaptor Kit, one 8ft 4AWG Tray Cable, and fusing components for protection of your … We have a dedicated Customer Service Team to help build the right Solar Solution for you. If you have any questions about tracking your order, please log onto your account to look for the tracking number. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, … Each Renogy product is manufactured according to the highest quality… Renogy loves to hear from and support our customers. For your clean energy needs. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. Find helpful customer reviews and review ratings for Renogy 300 Watt 24 Volt Monocrystalline Grid Large System Residential Commercial House Cabin Sheds Rooftop Multi-Panel Solar Arrays, 300W at Amazon.com. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. Customer service is not prompt with their response time. Exclusions may apply See Details. If you have any questions, please e-mail us at onlinestoreca@renogy.com. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. I am extremely impressed with their performance and they arrived earlier than expected. We have a dedicated Technical Team to help build the right Solar Solution for you. FREE SHIPPING! Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. They are being reckless with $2,000 worth of equipment. Products. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Find helpful customer reviews and review ratings for Renogy Phoenix 246.24Wh/150W Portable Generator All-in-one Kit with 20W Built-in Solar Panel for Outdoors Camping Travel Emergency Off-Grid Applications, Phoenix, Black at Amazon.com. Renogy Academy; Video Tips; Downloads; Recent articles. See Details. I mentioned above about customer service and many thanks to Tony Williams at Renogy who assisted me with the Renogy Wanderer Controller to help identify why the batteries were not charging over about a week and a half. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. Renogy Academy. The number of power stations from Renogy is fewer than that of Goal Zero, so it is easy to assume that the range of output capacity for Renogy’s power station will not be much. For Continental U.S. Orders:Processing time can take between 1-3 business days. Their contact information, as well as the information for other departments, can be found below. Their contact information, as well as … I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Ordered, billed and paid July 16. Join the 23 people who’ve already reviewed Renogy. Please submit a ticket for all customer inquiries. We have a dedicated Technical Team to help build the right Solar Solution for you. The Renogy BT App and Renogy DC Home App allows users to remotely monitor and change their photovoltaic system's parameters with a few simple swipes on their smartphone or tablet. Renogy loves to hear from and support our customers. We hope you have enjoyed your online shopping experience with Renogy. It's almost a month since I put in my order, was assured everything was in stock and told I would get it in 5 to 7 business days. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. No one is answering my calls or emails. The Renogy unit was fine. MPPT Rover Elite 20/40A. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. | Read 21-40 Reviews out of 23 Renogy loves to hear from and support our customers. Please submit a ticket for all customer inquiries. Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. Please be prepared with your invoice or the following information: English ; Spanish (Latin America) Welcome . 3.7 out of 5 stars Best Sellers Rank #390,361 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #1,088 in Solar Panels: Technical Specification Specification Sheet [PDF ] Warranty & Support Manufacturer’s warranty can be requested from customer service. Nice equipment, poor customer service. Power is in our DNA. We have a dedicated Customer Service Team to help build the right Solar Solution for you. Check ticket status. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. For your clean energy needs. View all Solar Panels; Rigid Solar Panels Fedex ( ground) tracking number- 9400111108296824494245. That is NOT a Fedex number, it is a USPS number. Exclusions may apply See Details I assume Renogy thinks it is not their problem, but they were WRONG about shipping. Trust Renogy.com for all your solar power needs. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! If you ever have any questions, feel free to contact us. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Item model number 100W Customer Reviews: 5.0 out of 5 stars 2 ratings. Renogy warranty registration. The module temperature for our Renogy solar panels ranges from -40°C to 90°C. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Shipping was fast and customer service has been great. Click here to make a request to customer service. Their contact information, as well as the information for other departments, can be found below. FREE SHIPPING! Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. Read honest and unbiased product reviews from our users. When I track that number label was printed at Renogy July 20. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Home Solutions Forums Video. I NEED to know where my kit is. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Renogy Framed Solar Panels have a performance warranty of 25 years. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. The MC4 leads are compatible with the Renogy MC4 Adaptor Kit—allowing for a quick and simple connection. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Our Customer Service team is available M-F 7:00 - 11:00 (GMT+1). The Renogy 200 Watt 12 Volt Monocrystalline Solar Panel is one of the main components for any solar power (PV) system. Replacements If you ever have any questions, feel free to contact us. Products. Not impressed with Renogy’s customer response and their claims of warranty service. Customer Center. The majority of our solar panel are water proof and do fare well in extreme conditions however, our charge controllers are not water proof. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. Please be prepared with your invoice or the following information: Order number; Proof of purchase; Video or photo of the faulty product (if applicable) Mailing address; Contact telephone number . Renogy Solar products sold by Renogy. Any modified products received will be returned to you at your expense. Specialties: Renogy is a solar energy company that strives to provide the highest quality solar products on the market while still maintaining an affordable price point. If you need solar accessories or wiring, Renogy has you covered. This assumption is not wrong. Solar Applications. Your experience can help others make better choices. Renogy loves to hear from and support our customers. PWM Rover Elite 20A 40A - Manual PWM Rover Elite 20A 40A - Datasheet Fuses and Wire Gauge Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. This is the worst customer service I’ve ever received and will never ever be using renogy again. While Goal Zero offers between 150Wh and 3032Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity. Go Figure ! You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. Shop for complete solar panel kits, portable solar panels, off grid systems, & more. BAD COMPANY, DREADFUL CUSTOMER SERVICE. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. We are proud to announce that all products on this site feature free fast shipping from local Canada warehouse. MPPT Rover Elite 20/40A. Email received said shipped on the July 20. See Details. Recent articles. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. Update your account details like name, email address, or phone number, anytime by following these steps: Select Account Settings from the menu bar. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. I was told it was canceled and that I would be refunded within 5 to 7 days. Never left the shipper 's location 3 ratings Goal Zero offers between and. Kits, portable Solar Panels, off grid systems, & more our customers Watt 12 Monocrystalline. 7:00 - 11:00 ( GMT+1 ) have everything at your expense free ground shipping offered and can take 1-3! Most frustrating customer service team at 1-909-287-7111 or submit a ticket WRONG about shipping, expedited orders not. Warranty service expedited orders can not be sent to PO Boxes controllers have an operating temperature of to. 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